Terms of Service & Privacy Policy

Effective Date: April 4, 2025
Last Updated: October 22, 2025

TERMS OF SERVICE

1. ACCEPTANCE OF TERMS

By accessing or using the Remix Reality website, applications, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

Remix Reality ("we," "us," or "our") is an online media company specializing in spatial computing. We're committed to transparency, privacy, and clear communication, especially around our AI-assisted journalism.

2. DESCRIPTION OF SERVICES

Remix Reality provides:

AI-assisted journalism and human-led editorial content about spatial computing;
News articles (Reality Briefs), analysis, and commentary;
Interactive multimedia content and newsletter services;
RealityGPT - an interactive AI assistant available exclusively to paid subscribers;
User community features and premium subscription services.

AI Content Disclosure and Transparency: In compliance with the EU AI Act Article 50 and global transparency requirements, we use artificial intelligence in two distinct ways:

1. AI-Assisted Editorial Content: We use AI tools to support various aspects of our editorial process, including grammar refinement, phrasing suggestions, idea generation, and fact-checking. All content is reviewed and approved by human editors prior to publication. For content that is generated or significantly assisted by AI models (such as Reality Briefs), we clearly label such content and apply a dedicated editorial workflow that includes checks for:

Plagiarism and exact text matches;
Improper inference and unauthorized use of external sources;
Fact-checking and accuracy verification;
Copyright compliance and proper attribution.

2. RealityGPT: An interactive AI assistant developed using OpenAI's technology via the Retune platform and fine-tuned on published Remix Reality content, available exclusively to paid subscribers.

Human Oversight: All AI-assisted content maintains meaningful human oversight in accordance with GDPR Article 22 and other regulatory requirements. No content is published without human editorial review and approval.

3. USER ACCOUNTS AND RESPONSIBILITIES

3.1 Account Creation and Responsibilities

You must be at least 13 years old (or the minimum age in your jurisdiction) to create an account.
You must provide accurate and complete information.
You are responsible for maintaining the confidentiality of your login credentials.
You accept full responsibility for all activity under your account.
You may not share your account access with others or impersonate another person.
You must notify us immediately of any suspected unauthorized access or security breach.
You may not attempt to access features or areas of the site you are not authorized to use.

Remix Reality reserves the right to suspend or terminate your account at any time for violations of these Terms or suspected abuse or misuse.

3.2 Prohibited Conduct

You agree not to:

Use the site for unlawful, abusive, defamatory, or disruptive activity;
Violate copyright or intellectual property rights or any other laws;
Attempt to hack, scrape, or overload Remix Reality's systems or services;
Distribute malware, spam, or harmful content;
Attempt to gain unauthorized access to our systems;
Use automated tools to access our Services without express permission;
Engage in harassment, hate speech, or discriminatory behavior;
Create multiple accounts or impersonate others.

4. CONTENT AND INTELLECTUAL PROPERTY

4.1 Content Use and Disclaimers

All content on Remix Reality, whether human-written, AI-assisted, or third-party summarized, is provided for informational and editorial purposes only. It should not be relied upon as investment, legal, medical, or other professional advice.

While we strive for accuracy and clarity, we do not guarantee that any content is complete, reliable, or suitable for a specific purpose. We do not guarantee that AI-assisted content is complete, accurate, or fit for any specific purpose. All content is provided for informational and editorial use only.

You may quote or share brief excerpts from Remix Reality content with clear attribution and a link back to the original source.

4.3 No Republishing

You may not republish full articles, Reality Briefs, or other content in full without explicit written permission from Remix Reality.

4.4 Third-Party Content & Fair Use

We include summaries or quotes from third-party sources. Copyright remains with the original owners. Our usage is in accordance with U.S. fair use principles for commentary, education, and journalism. Attribution is always provided.

4.5 User-Generated Content

By submitting content (comments, feedback, etc.), you grant us a worldwide, royalty-free license to use, modify, and distribute such content in connection with our Services.

4.6 DMCA Compliance

We comply with the US Digital Millennium Copyright Act. If you believe your copyright has been infringed, please email contact@remixreality.com with details. We will act promptly in accordance with the DMCA.

5. PRIVACY AND DATA PROTECTION

Your privacy is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Policy.

AI Data Processing Notice: When you interact with our AI-assisted features, your data may be processed by automated decision-making technologies subject to various privacy regulations, including GDPR Article 22 and California's proposed ADMT regulations. You have rights regarding such processing as detailed in our Privacy Policy.

6. REALITYGPT AND AI INTERACTIONS

6.1 RealityGPT Terms

RealityGPT is an interactive AI assistant available exclusively to paid subscribers. By using RealityGPT, you acknowledge and agree to the following:

Your interactions are processed by third parties, specifically Retune and OpenAI, in accordance with their respective privacy and data handling policies.
Remix Reality does not log or store your prompts or responses on our servers. However, some interactions may temporarily persist in your browser for user experience purposes (e.g., session continuity).
The responses you receive are AI-generated and may not be accurate, complete, or reflect the views of Remix Reality.
You should not submit sensitive personal information (e.g., passwords, health, or financial data) through the chat interface.

6.2 Responsible Use and Transparency

If you use RealityGPT, you agree to:

Use the tool responsibly and at your own discretion.
Understand that responses are AI-generated, informational only, and may contain inaccuracies.
Not rely on responses as professional advice.
Avoid submitting sensitive personal data through the interface.

In compliance with EU AI Act transparency requirements, RealityGPT clearly identifies itself as an AI system and informs users that they are interacting with artificial intelligence.

RealityGPT access may be restricted or revoked in cases of misuse. Use of the tool is also governed by the OpenAI Privacy Policy and Retune Terms of Use.

7. AUTOMATED DECISION-MAKING AND AI PROCESSING

7.1 Automated Decision-Making Notice

In compliance with CCPA proposed ADMT regulations and GDPR Article 22, we may use automated decision-making technologies for:

Content personalization and recommendations
Spam and abuse detection
Analytics and performance measurement
User experience optimization

7.2 Your Rights Regarding Automated Processing

You have the right to:

Opt-out: Request to opt out of automated decision-making (subject to certain exceptions for security and fraud prevention).
Human Review: Request human intervention for decisions that significantly affect you.
Explanation: Receive information about the logic involved in automated decision-making.
Access: Request details about how automated systems have been used regarding your data.

To exercise these rights, contact us at contact@remixreality.com.

8. SUBSCRIPTIONS AND PAYMENTS

8.1 Subscription Terms

Subscriptions automatically renew unless cancelled.
Prices are subject to change with notice.
All premium subscription sign-ups require explicit agreement to our Terms of Service and Privacy Policy at the time of checkout.

8.2 Payment Processing

Payments for subscriptions are securely processed by Stripe. Remix Reality does not store your full credit card or billing information. All payment data is handled directly by Stripe and processed in accordance with its Privacy Policy.

8.3 Refund Policy (Multi-Jurisdictional Compliance)

EU/UK residents: 14-day cooling-off period as required by Consumer Rights Directive.
All users: Pro-rated refunds for cancelled annual subscriptions.
Service availability: Full refund if service is unavailable for more than 24 hours.

9. EMAIL & SUBSCRIPTIONS

By subscribing to our newsletter or premium content, you agree to receive email communications from Remix Reality. These may include:

Editorial content and updates
Product or feature announcements.
Sponsored messages or promotional content from select partners.

You can unsubscribe at any time by clicking the link in the footer of any email. If you have a Remix Reality account, you can also manage your email preferences directly in your Account Settings when signed in.

Newsletter sign-up forms on the site imply consent to receive emails and agree to our Terms of Service and Privacy Policy. If you do not agree, please do not provide your email address.

We track email open and click rates to help us understand what content is most useful to our readers and to improve future communications. This tracking is limited to engagement data and does not include sensitive personal information.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Content is provided "as is" with no guarantees of completeness, accuracy, or timeliness.
We disclaim any liability for loss, harm, or damages related to AI-generated content or third-party tools.
We do not provide legal, investment, technical, or medical advice.
External links are not endorsements and are not controlled by us.
OUR LIABILITY IS LIMITED TO THE AMOUNT PAID FOR SERVICES.
WE DISCLAIM WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE.
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

Remix Reality assumes no liability for actions taken based on the information provided on this site or for any errors, actions, or decisions based on AI-generated outputs or otherwise.

11. CONTENT MODERATION

We reserve the right in our sole discretion to remove content, restrict access, or terminate accounts that violate these Terms or disrupt Remix Reality's editorial integrity or user experience.

12. DISPUTE RESOLUTION

12.1 Governing Law

These Terms are governed by the laws of the State of California. Any legal disputes shall be resolved in the courts located in San Francisco, California, which shall have exclusive jurisdiction.

12.2 Dispute Resolution Process

Informal resolution (30 days).
Mediation (if applicable).
Arbitration or court proceedings as required by local law.

13. TERMINATION

We may terminate or suspend your account for violation of these Terms. You may terminate your account at any time through your account settings.

14. CHILDREN'S PRIVACY

Remix Reality is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will promptly delete it.

15. CHANGES TO TERMS

We may update these Terms periodically. When we do, we'll revise the "Last Updated" date at the top of the page. Continued use of the site after changes means you agree to the updated terms. Significant changes will be communicated via email or a prominent notice on our website.

16. CONTACT INFORMATION

For questions about these Terms:

Email: contact@remixreality.com
For privacy questions, data access, takedown requests, or anything else: contact@remixreality.com

PRIVACY POLICY

1. INTRODUCTION

Remix Reality ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our Services.

Jurisdictional Compliance: This policy complies with:

EU General Data Protection Regulation (GDPR) and EU AI Act;
UK Data Protection Act 2018;
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA);
California Online Privacy Protection Act (CalOPPA);
Canada's Personal Information Protection and Electronic Documents Act (PIPEDA);
California's proposed Automated Decision-Making Technology (ADMT) regulations;
Other applicable privacy laws.

2. INFORMATION WE COLLECT

We collect personal data only as necessary to provide services, analyze performance, and improve your experience.

2.1 Information You Provide

Account Information: Your name and email address (e.g., when subscribing to newsletters or creating a premium account).
Profile Information: Bio, preferences, communication settings.
Content: Comments, feedback, user-generated content.
Communication: Messages or support requests you send us.
Payment Information: Processed securely by Stripe (we do not store your full payment details).

2.2 Information Collected Automatically

Technical Data: Browser, device, and IP address information (used for analytics, ads, and security).
Usage Data: Account and activity data, such as signup date, subscription tier, content engagement, and "last seen" logins.
Location Data: General location data, inferred from your IP address, used for analytics and performance insights.
Email Engagement: Email opens and link clicks, if you subscribe to our newsletters
Cookies and Tracking: See Section 8 for details.

2.3 AI Tool Interactions and Training Data

RealityGPT Inputs: Inputs you submit through our RealityGPT tool (not stored by us, but processed by Retune/OpenAI).
AI Training Data: In compliance with EU AI Act transparency requirements, we maintain records of data sources used for AI model training.
Content Analysis: Data processed for AI-assisted content creation and editorial workflows.

2.4 Information from Third Parties

Social media platforms and sharing services (if you choose to connect accounts or use sharing features from Shareholic).
Analytics providers (Ghost Analytics, Google Analytics, CookieYes).
Advertising partners (Google AdSense, Google Ad Manager).

3. HOW WE USE YOUR INFORMATION

3.1 Lawful Bases for Processing (GDPR/UK)

We process your data based on:

Consent: For marketing communications, non-essential cookies, and AI processing where required.
Contract: To provide our Services and process payments.
Legitimate Interest: For analytics, security, service improvement, and journalism activities.
Legal Obligation: To comply with applicable laws.

3.2 Purposes of Use

Providing and maintaining our Services.
Creating and managing user accounts.
Personalizing content and recommendations using AI systems.
Sending newsletters and service communications.
Automated decision-making for content curation, fraud prevention, and user experience optimization.
Analyzing usage patterns and improving Services.
Training and operating AI systems for content creation and editorial assistance.
Preventing fraud and ensuring security.
Complying with legal obligations.

3.3 AI and Automated Processing

We use automated processing and AI systems for:

Content recommendations and personalization.
Editorial assistance and fact-checking.
Spam and abuse detection.
Analytics and performance measurement.
User experience optimization.

Human Oversight: All significant automated decisions maintain meaningful human oversight in compliance with GDPR Article 22.

Service Providers: Cloud hosting, analytics, payment processing (including Stripe for payments).
AI Processing Partners: Retune and OpenAI for RealityGPT functionality.
Business Partners: Content syndication partners.
Legal Requirements: When required by law or to protect rights.
Business Transfers: In case of merger, acquisition, or sale.

4.2 We Do Not Sell Personal Information

Consistent with CCPA/CPRA requirements, we do not sell your personal information to third parties for monetary consideration.

5. AI TRAINING DATA AND COPYRIGHT COMPLIANCE

5.1 Training Data Transparency

In compliance with EU AI Act requirements and intellectual property laws, we maintain transparency about AI training data sources:

Our AI models are trained on publicly available content, properly licensed materials, and our own published content.
We respect copyright laws and obtain appropriate licenses for training data.
We maintain records of training data sources as required by applicable regulations.

5.2 AI-Generated Content Labeling

In compliance with EU AI Act Article 50, all AI-generated or significantly AI-assisted content is clearly labeled to inform readers of its artificial nature.

6. SENSITIVE DATA

We do not knowingly collect or process sensitive personal data as defined by applicable privacy laws. This includes data relating to health, biometric identifiers, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or government-issued identification numbers. Please do not submit this type of information through our forms, subscriptions, or services.

7. INTERNATIONAL TRANSFERS

7.1 Cross-Border Data Transfers

Your personal data may be transferred to, stored in, or processed in the United States or other countries that may not have the same level of data protection as your home jurisdiction. Where such transfers occur and are subject to legal restrictions (e.g., under GDPR), we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data.

7.2 Data Processing Locations

Our primary data processing occurs in the United States with third-party processors, including Retune and OpenAI for AI functionality.

8. YOUR RIGHTS AND CHOICES

8.1 Universal Rights

Access: Request copies of your personal data.
Correction: Update inaccurate information.
Deletion: Request removal of your data (subject to legal requirements).
Opt-out Unsubscribe from marketing communications.

Portability: Receive your data in a structured format.
Restriction: Limit processing under certain circumstances.
Objection: Object to processing based on legitimate interest.
Automated Decision-Making: Right not to be subject to solely automated decision-making with legal or similarly significant effects.

8.3 CCPA/CPRA Rights (California Users)

Right to Know: Categories and specific pieces of personal information.
Right to Delete: Request deletion of personal information.
Right to Opt-Out: Opt out of the sale/sharing of personal information.
Right to Non-Discrimination: Not penalized for exercising rights.
Right to Correct: Request correction of inaccurate information.
Right to Limit: Limit the use of sensitive personal information.

8.4 ADMT Rights (California Users - Proposed)

Under California's proposed ADMT regulations, you have additional rights regarding automated decision-making:

Pre-use Notice: Receive notice before ADMT processing.
Opt-out of ADMT: Request to opt out of automated decision-making.
Access ADMT Information: Request details about automated decisions affecting you.
Explanation Rights: Receive information about the logic involved in automated decisions.

8.5 PIPEDA Rights (Canadian Users)

Access: Request access to personal information.
Correction: Correct inaccurate information.
Withdrawal: Withdraw consent where applicable.

8.6 Exercising Your Rights

To exercise any of these rights, please contact us at contact@remixreality.com. We will verify your identity before processing your request, and respond within the timeframes required by applicable law (typically 30 days for GDPR, 45 days for CCPA).

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to understand how Remix Reality is used, improve site performance, personalize content, and support advertising. Your cookie preferences are managed through our CookieYes consent banner, which appears on your first visit.

9.1 Types of Tools We Use

Ghost Analytics: Privacy-first and cookie-free. Tracks anonymous engagement like post views and clicks without collecting personal data.
Google Analytics: May use cookies and browser-based identifiers to track site usage, session duration, pages visited, and referral sources.
Google AdSense & Google Ad Manager: Use cookies to deliver personalized ads, limit ad frequency, and measure ad effectiveness.
Shareaholic: Enables social sharing features on our site and may set cookies to track engagement and optimize content sharing.
CookieYes: Manages user consent for cookies, stores preferences, and ensures compliance with privacy regulations.

9.2 Types of Cookies

Strictly Necessary: Essential for website functionality.
Performance: Analytics and usage measurement.
Functional: Remember preferences and settings.
Targeting: Advertising and content personalization.

We obtain your consent before placing non-essential cookies in compliance with ePrivacy Directive and GDPR requirements. You can manage cookie preferences through our cookie banner or settings page.

9.4 How to Manage or Opt Out of Cookies

You can manage or block cookies through your browser settings or opt out of specific tracking via these tools:

Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
Google Ad Settings: https://adssettings.google.com/
YourAdChoices: https://optout.aboutads.info/ (for interest-based advertising from participating networks)

For a complete list of cookies and trackers used on our site, please visit our Cookie Policy (automatically maintained by CookieYes).

10. DATA RETENTION

We retain personal data only as long as necessary for the purposes outlined in this policy:

Account Data: Until account deletion plus 30 days.
Usage Data: 26 months for analytics purposes.
Marketing Data: Until you unsubscribe plus 3 years.
AI Training Data: As required for model operation and regulatory compliance.
Legal Requirements: As required by applicable law.

11. SECURITY MEASURES

We implement appropriate technical and organizational measures to protect your data:

Encryption in transit and at rest.
Regular security assessments.
Access controls and authentication.
Employee training and confidentiality agreements.
Incident response procedures.
AI system security measures, including bias detection and fairness monitoring.

12. CHILDREN'S PRIVACY

13. AI SYSTEM TRANSPARENCY AND ACCOUNTABILITY

13.1 AI Content Creation

We use AI tools to assist in content creation and provide RealityGPT functionality, maintaining transparency about AI involvement in accordance with journalism ethics and regulatory requirements. This processing:

For editorial content: involves meaningful human oversight and editorial review.
For RealityGPT: processes user inputs through Retune/OpenAI (not stored by us).
Is clearly disclosed in our content and services.
Complies with EU AI Act transparency requirements and journalistic standards.

13.2 Algorithmic Accountability

We implement measures to ensure our AI systems operate fairly and transparently:

Regular bias testing and fairness assessments.
Human oversight for significant automated decisions.
Clear documentation of AI system capabilities and limitations.
Compliance with transparency obligations under applicable AI regulations.

13.3 No Solely Automated Decisions

We do not make decisions based solely on automated processing that produce legal effects or similarly significantly affect individuals without human involvement.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. When we do, we'll revise the "Last Updated" date at the top of the page. Continued use of the site after changes means you agree to the updated policy. Significant changes will be communicated through:

Email notification to registered users
Prominent notice on our website
In-app notifications

15. CONTACT INFORMATION

15.1 General Privacy Inquiries

Email: contact@remixreality.com

Email: contact@remixreality.com

15.3 Supervisory Authorities

If you are unsatisfied with our response to your privacy concerns, you may contact:

EU: Your local data protection authority.
UK: Information Commissioner's Office (ICO).
California: California Attorney General.
Canada: Office of the Privacy Commissioner of Canada.

16. CALIFORNIA-SPECIFIC DISCLOSURES

16.1 CalOPPA Compliance

This privacy policy complies with the California Online Privacy Protection Act by:

Identifying categories of personal information collected.
Explaining how users can review and request changes.
Describing our response to "Do Not Track" signals.

16.2 CCPA Categories of Information

In the past 12 months, we have collected the following categories:

Identifiers (name, email, IP address).
Commercial information (purchase history).
Internet activity (browsing behavior).
Geolocation data (general location).
Professional information (if provided).

16.3 ADMT Disclosures (Proposed Regulations)

Under California's proposed ADMT regulations, we disclose that we use automated decision-making technology for content personalization, fraud prevention, and user experience optimization. You have rights to opt-out and access information about such processing.

16.4 Do Not Track Signals

We do not currently respond to "Do Not Track" browser signals, but provide other privacy controls as described in this policy.

17. CANADIAN-SPECIFIC DISCLOSURES

17.1 PIPEDA Compliance

We comply with PIPEDA by:

Obtaining consent for collection, use, and disclosure.
Limiting collection to identified purposes.
Providing access to personal information upon request.
Ensuring accountability through a designated privacy officer.

17.2 Privacy Officer Contact

Email: contact@remixreality.com