Amazon Announces Development of AI-Powered Delivery Glasses

• Smartglasses built for Delivery Associates enable hands-free package scanning, navigation, and proof of delivery without phone use.
• Developed with extensive driver feedback, the device integrates AI sensing, geospatial guidance, and a wearable control system.

Amazon is developing smart delivery glasses for its Delivery Associates. The wearable enables hands-free scanning, walking navigation, and proof of delivery without the use of a phone. The company says the glasses are one step in its ongoing work to improve the last-mile delivery experience.

The glasses use AI-powered sensing and computer vision to provide delivery information and hazard alerts through a heads-up display. A controller worn in the delivery vest powers the system and includes a swappable battery for all-day use, along with an emergency button for contacting help if needed. The glasses also support prescription lenses and light-adaptive transitional lenses.

When a vehicle is parked, the display activates to show which packages to take out and where to deliver them. Turn-by-turn walking directions guide drivers through neighborhoods and complex areas like apartment buildings, helping them navigate safely and stay focused from the van to the doorstep.

“I felt safer the whole time because the glasses have the info right in my field of view,” explains Kaleb M., a DA working for Maddox Logistics Corporation in Omaha, Nebraska, who tested the technology, in an Amazon news release. “Instead of having to look down at a phone, you can keep your eyes forward and look past the display—you’re always focused on what’s ahead.”

Amazon says that hundreds of DAs tested early versions of the glasses, shaping the fit, clarity, and comfort for daily wear. The company says this is one example of using AI in its end-to-end delivery system, which includes its delivery stations through to the customer's door.

🌀 Tom’s Take:

This is a perfect example of how wearable AI and AR can support frontline workers. Wearables like this augment awareness, reduce distraction, and increase efficiency without replacing the human in the loop.

Source: Amazon